Service process
From concept to completion, every detail is crafted with precision, quality, and timeless excellence
STEP 01
STEP 02
STEP 03
STEP 04
STEP 05
STEP 06
STEP 07
STEP 08
STEP 10
STEP 09
Initial Communication
After receiving your inquiry, we will communicate with you privately to understand your needs.
After receiving your inquiry, we will communicate with you privately to understand your needs.
Appointment & Visit
We will schedule an appointment at our headquarters and plan your visit to ensure a smooth and productive experience
We will schedule an appointment at our headquarters and plan your visit to ensure a smooth and productive experience
Showroom Experience
Our professional team will guide you through the entire showroom, providing a detailed introduction to the quality, craftsmanship, and materials of our furniture.
Our professional team will guide you through the entire showroom, providing a detailed introduction to the quality, craftsmanship, and materials of our furniture.
Product Selection
Based on your floor plans and preferred style, our team will recommend suitable furniture and provide a complete furniture solution.
Based on your floor plans and preferred style, our team will recommend suitable furniture and provide a complete furniture solution.
Complete Customization
Our in-house design team will provide a complete customization solution, including 3D renderings, dimensioned drawings, and material samples, to ensure the final product perfectly matches your expectations.
Our in-house design team will provide a complete customization solution, including 3D renderings, dimensioned drawings, and material samples, to ensure the final product perfectly matches your expectations.
Contract & Guarantee
The contract will be clearly defined to protect your interests, including product quality guarantee, after-sales service, all terms and conditions in detailed written agreement, and legal protection of your rights.
The contract will be clearly defined to protect your interests, including product quality guarantee, after-sales service, all terms and conditions in detailed written agreement, and legal protection of your rights.
Production Control
We will provide real-time updates on the production progress, with full quality control at every stage and regular updates via photos and videos.
We will provide real-time updates on the production progress, with full quality control at every stage and regular updates via photos and videos.
Inspection & Confirmation
Multiple quality inspections will be conducted to confirm that the product details are consistent with your selection, whether on-site or via video call, before final shipment.
Multiple quality inspections will be conducted to confirm that the product details are consistent with your selection, whether on-site or via video call, before final shipment.
Delivery & Installation
Our professional delivery and installation team will carry out standardized installation and detailed adjustments.
Our professional delivery and installation team will carry out standardized installation and detailed adjustments.
After-Sales Support
We will check the on-site results, establish a dedicated after-sales file, and respond to your needs 24/7.
We will check the on-site results, establish a dedicated after-sales file, and respond to your needs 24/7.
ITL — where timeless design meets exceptional craftsmanship.